Shipping policy

✨ Shipping Policy ✨

Last updated: 30/08/25

At Stickky, we’re all about sending happy mail full of kawaii vibes 🌸✨ Below you’ll find all the details on how we pack, ship, and deliver your order.

📦 Processing Time

  • All orders are lovingly packed and shipped from Poole, Dorset, UK.

  • Processing time is usually 3–5 business days (Monday–Friday, excluding UK public holidays).

  • During busy seasons (new launches, sales, holidays), processing may take a little longer—but we’ll always do our best to get your stickers on their way quickly! 💖

🚚 Shipping Rates & Delivery Estimates

We only ship with tracked services to make sure your order is safe and you can follow its journey 💌✨

  • UK Orders → Sent via Royal Mail Tracked 24 (fast + secure ✨).

    • Estimated delivery: 1–2 business days after dispatch.

  • International Orders → Sent via Royal Mail International Tracked.

    • Europe: 5–10 business days after dispatch.

    • Rest of World: 7–21 business days after dispatch.

(These are estimates only; actual delivery times may vary depending on postal services in your country.)

📍 Order Tracking

  • All orders come with tracking included.

  • You’ll receive a tracking link by email as soon as your order has been dispatched.

🌎 International Shipping & Customs

  • Yes! We ship worldwide 💌✨

  • Please note that international orders may be subject to customs duties, import taxes, or fees once the package reaches your country. These charges are the responsibility of the buyer.

  • Unfortunately, we can’t predict or control these costs, and we’re not responsible for delays caused by customs.

⚠️ Important for USA Customers (from 29 August 2025): Due to new US import rules, even small sticker orders may face high customs fees. Orders placed before 28 August 2025 will ship as normal. After that date, US shipping will be temporarily paused while we work on safe and affordable solutions. Thank you so much for your patience 💖

🐌 Delays & Lost Mail

  • Once your order has been handed to Royal Mail, delivery is outside of our control.

  • If your order hasn’t arrived within the estimated timeframe, please allow up to:

    • UK (Tracked 24): 10 business days

    • International (Tracked): 30 business days

      before contacting us.

  • If your order still hasn’t arrived after this period, please email us at lorena@stickky.net and we’ll do our best to help.

💔 Incorrect Addresses

  • Please double-check your shipping address at checkout. We cannot replace or refund orders shipped to incorrect or incomplete addresses provided by the customer.

💖 Questions?

We’re always happy to help! If you have any questions about your order or our shipping process, just drop us an email: lorena@stickky.net

✨ Stick with Stickky ✨