Privacy policy

🌸 Privacy Policy 🌸

At Stickky, your trust means the world to us 💕.

This Privacy Policy explains how we collect, use, and protect your personal information when you visit stickky.co.uk (the “Site”) or make a purchase.

📬 Contact Us

If you ever have questions about your data, want more details, or wish to make a complaint, just reach out:

  • ✉️ Email: lorena@stickky.co.uk

  • 📮 Mail: 34 Bowden Road, Poole, Dorset, BH12 4PW, United Kingdom

🔎 What Information We Collect & Why

📱 Device Information

  • Purpose: To make sure the Site loads correctly and to learn how visitors use our Site so we can improve it.

  • How we collect it: Automatically, through cookies, log files, pixels, or similar tools.

  • Examples: Browser version, IP address, time zone, pages or products you view, and how you interact with the Site.

  • Shared with: Shopify (our store platform).

📦 Order Information

  • Purpose: To process your order, take payment, arrange shipping, send confirmations, and (if you’ve opted in) share product updates.

  • Collected from: You, when you place an order.

  • Examples: Name, billing/shipping address, email, phone, and payment details.

  • Shared with: Shopify, payment providers, shipping carriers.

💬 Customer Support

  • Purpose: To provide help when you need it.

  • Collected from: You (via email or message).

  • Examples: Contact details, order info, any details you share.

  • Shared with: Only trusted support tools (Shopify + email provider).

👶 Minors

Our Site is not intended for individuals under 16. We do not knowingly collect data from children. If you believe your child has shared personal data, please contact us to request deletion.

🤝 Sharing Personal Information

We only share your information with trusted providers (Shopify, payment processors, shipping services) so your order can safely reach you.

We may also share information if required by law (e.g., court orders).

🎯 Behavioural Advertising

We sometimes use tools like Google Analytics to understand how our customers shop and to share relevant ads.

You can also opt out of targeted ads here:

⚖️ Legal Basis (EEA Customers – GDPR)

If you live in the EEA, we process your data under these bases:

  • Your consent.

  • To fulfil our contract (processing and delivering your order).

  • Compliance with legal obligations.

  • Legitimate interests (like keeping the Site secure).

⏳ Retention

We keep your data for as long as needed to fulfill your order, unless you ask us to delete it.

🛑 Automated Decisions

We do not use automated decision-making that significantly affects you. Shopify may temporarily block suspicious transactions to prevent fraud.

🍪 Cookies

Cookies are small files that help us remember your preferences and improve your shopping experience 💻✨.

Examples: keeping items in your cart, remembering login details, tracking site visits.

You can disable cookies in your browser settings, but the site may not work as smoothly.

👉 Full list of cookies used by Shopify: Shopify Cookies

🚫 Do Not Track

Currently, we do not change data practices if a browser sends a “Do Not Track” signal.

🔄 Changes

We may update this Privacy Policy from time to time (to match new legal requirements or new features). We’ll always note the last updated date below.

📝 Complaints

If you have concerns, please email us.

If you’re not satisfied, you may contact the ICO (UK Information Commissioner’s Office) here: https://ico.org.uk/make-a-complaint/

✨ Last updated: 30/08/2025